Consumer Satisfaction Survey

Please tell us about the care you received during labour and birth

Please tell us about the care you received at HBC, in the days after your baby was born.

Were your cultural values and beliefs responded to and met during your stay?

Do you feel you received confidentiality and privacy throughout your stay?

Was the importance of whanau and their involvement recognised and supported?

Do you feel you were fully informed by staff prior to any medications / procedure you required?

Did you feel you received enough support / assistance with breastfeeding? Please comment

Do you understand how to and/or have information on hand expressing and storing your milk? Please comment

How do you rate the cleanliness of the centre?

How do you rate the meals?

Do you have any suggestions, concerns or complaints?

What is your overall satisfaction rating? *

 Highly satisfied

 Satisfied

 Neutral

 Dissatisfied

 Highly dissatisfied

I wish to speak to the manager (optional)

 Yes

 No

Name and contact details (optional)

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Staff Compliment Form

We hope your stay at Helensville Birthing Centre has been satisfactory. Our postnatal staff work hard to ensure the health, safety and well-being of you and your family while you are with us. Staff appreciate feedback and are able to add this to their professional portfolios.                                                                                

Staff name/s

Comments

Dates of your stay

Your name and contact details (optional)

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HBC Breastfeeding Peer Supporters

Was engaging with a HBC Peer Supporter a positive experience?

Did engaging with a HBC Peer Supporter help you on your breastfeeding journey?

How did you hear about HBC Peer Supporter's?

In what way did you engage with a HBC Peer Supporter? eg via facebook, at HBC coffee mornings?

How could the HBC Peer Supporter's service be improved?

Other comments

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HBC Breastfeeding Booklet

Please comment

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